Master Community Services

  • Management

    • Maintaining community’s best interest.
    • Implementing services.
    • Hiring personnel.
    • Protecting value.
    • Taking environmental crises response measures.
    • Implementing maintenance works.
    • Making maintenance needs provisions.
    • Refurbishing facilities.

    Asset Register and Conditions Report

    • Asset Register maintenance.
    • Condition Reports maintenance.

    Access to Master Community Facilities

    • Asset Register maintenance.
    • Condition Reports maintenance.

    Access

    • Allowing access to the facilities.
    • Complying with Master Developer directions.
    • Emergency repairs.
    • Engaging contractors for emergency repairs.

    General and Reserve Funds

    • Managing accounts for the General and Reserve Funds.
    • Collecting payments.

    Financial Management

    • Preparing budgets.
    • Issuing invoices.
    • Issuing notices and reminders.
    • Maintaining cash flow and funds.
    • Compiling annual financial reports.
    • Obtaining approvals from regulating bodies.

    Community Relations

    • Ensuring customer service delivery.
    • Maintaining relationships with stakeholders.
    • Developing policies complying with governing documentation.
    • Maintaining records.
    • Fostering communication.

    Community Enhancement

    • Maintaining infrastructure, assets and landscaping.
    • Monitoring enhancements.
    • Conducting infrastructure inspections.
    • Conducting performance and management audit.

    Common Areas

    • Road cleaning, litter picking and signage maintenance.
    • Security services.
    • Street lighting.
    • Landscaping.
    • Garbage disposals.
    • Traffic light maintenance.
    • Storm water drainage.
    • Sewage network maintenance.
    • Pest control.
    • Firefighting equipment access.
    • Roads, bridges, pavement and underground services.
    • Central waste network maintenance.
    • Public areas maintenance.
    • Voltage systems.
    • Domestic water supply systems.
    • MEP assets.
    • Security and control rooms.
    • Maintenance of non-capital equipment.
    • Compliance with statutory requirements and/or related internal policies.
    • Legal services.
    • Adhoc maintenance.
    • Community events.
    • Electricity and water charges.
    • Community transport.
    • Insurance management.
    • Community management.

    Service Fee (MCSF) Calculation

    • Historical Expenses.
    • Resource Allocation.
    • Service Provider Contracts.
    • Capital Asset Evaluation.
    • Provision for Doubtful Debts.
    • Surplus/Deficit adjustment from Previous Years.